What Is a Coordination Compound

A coordination compound is a  compound containing one or more coordinate bonds, which is a link between a pair of electrons in which both electrons are donated by one of the atoms. In other words, it is a compound that contains a coordination complex. Coordination Compound Examples Most metal complexes or compounds except for alloys are examples of coordination compounds. Specific examples include hemoglobin, chlorophyll, dyes, pigments, vitamin B12, enzymes, catalysts, and Ru3(CO)12.

Essay on Cmi 5001 - 1128 Words

Management amp; Leadership Unit 5001: Personal Development as a Manager and Leader Student Name: | | Delivery Partner: | | Country of Study: | | Date Assignment Submitted: | | Declaration Statement: By submitting this assignment for assessment, I am also confirming that the following report is the result of my own study and efforts. I understand that if this not the case, I will be putting at risk the successful completion of this qualification. Instructions: You are required to prepare four short written statements and a brief reflection statement demonstrating your understanding and how you develop yourself as a manager and leader within your work area or in an organisation with which you are familiar. In order†¦show more content†¦* Describe ways available to you for assessing your current skills and competencies against your defined role requirements and organisational objectives. * What development opportunities are available to you to meet current and future needs? * Construct a personal development plan for yourself which contains SMART objectives. Illustrate your answers with examples from your own workplace where possible. (Indicative word count: 625 – 750) ------------------------------------------------- Part 2: By completing this unit, you should now be able to plan for the resources required for personal professional development (Learning Outcome 2) * Explain the resources required to support your personal development plan. * Develop a business case to present to your manager in order to secure these resources. Illustrate your answers with examples from your own workplace where possible. (Indicative word count: 625 – 750) ------------------------------------------------- Part 3: By completing this unit, you should now be able to implement and evaluate the personalShow MoreRelatedCmi Level 5 Essay3473 Words   |  14 PagesManagement and Leadership Level 5 Management and Leadership Contents Page Qualification structures Unit 5001 Unit 5002 Unit 5003 Unit 5004 Unit 5005 Unit 5006 Unit 5007 Unit 5008 Unit 5009 Unit 5010 Unit 5011 Unit 5012 Unit 5013 Personal development as a manager and leader Information based decision making Performance management Resource management Meeting stakeholder and quality needs Conducting a management project Financial control Marketing planning Project development and control HumanRead MoreCmi Leadership and Management Level 5 Mod 11394 Words   |  6 PagesCMI Level 5 Management and Leadership Cleeve Langdon 5001 Personal development as a manager and leader | 1. Be able to assess and plan for personal professional development | 1.1 Explain the importance of continual self-development in achieving organisational objectives1.2 Assess current skills and competencies against defined role requirements and organisational objectives1.3 Identify development opportunities to meet current and future defined needs1.4 Construct a personal development planRead MoreEssay on Unit 5001 Personal Development as a Manager and Leader4486 Words   |  18 PagesCMI Unit 5001 Personal Development as a Manager and Leader CONTENTS †¢ Personal development as a Manager and Leader o Background and Context o Planning for personal and professional development o Planning resources required for Personal Development o Implementation and Evaluation of the Personal Development Plan o Promote healthy and safe working practices †¢ Appendices o 1 - Maslow’s HierarchyRead MoreCmi Level 5 Management File9810 Words   |  40 Pages Unit Title Credit Page UNITS Unit Groups by credit value Nil 3 Unit 5001 Personal development as a manager and leader 6 4-5 Unit 5002 Information based decision making 7 6-7 Unit 5003 Performance management 9 8-9 Unit 5004 Resource management 7 10-11 Unit 5005 Meeting stakeholderRead MoreUnit 5001 Unit 5001- Personal Development as a Manager and Leader3171 Words   |  13 PagesJoanna Speed Unit 5001- Personal Development as a manager and leader A.C. 1.1 Continual Self-Development is the approach where an individual takes prime responsibility and ownership for their own learning and development. This approach requires motivation and commitment in order to exploit learning opportunities and minimise the impact of weakness. A continuing self-development should be undertaken in partnership with the organisation and self-development should enhance the role held withinRead MoreMedicare Policy Analysis447966 Words   |  1792 PagesDeficit Reduction Act of 2005 (Public Law 13 109–171), subsection (b)(2)(A) of such section is amended 14 by striking ‘‘October 1, 2009’’ and inserting ‘‘October 1, 15 2010’’. 16 SEC. 1749. EXTENSION OF ARRA INCREASE IN FMAP. 17 Section 5001 of the American Recovery and Reinvest- 18 ment Act of 2009 (Public Law 111–5) is amended— 19 (1) in subsection (a)(3), by striking ‘‘first cal- 20 endar quarter’’ and inserting ‘‘first 3 calendar quar- 21 ters’’; (2) in subsection

On the Sidewalk Bleeding by Evan Hunter Free Essays

On the Sidewalk Bleeding Critical Essay Marianne Lavery The story â€Å"On the sidewalk bleeding† by Evan Hunter deals with the issue of identity through the central character Andy, a young gang member who struggles with his identity as his death draws near. A young boy called Andy who left a nightclub to go and get cigarettes. He started walking through the alley when suddenly he got stabbed. We will write a custom essay sample on On the Sidewalk Bleeding by Evan Hunter or any similar topic only for you Order Now As he got stabbed he heard a voice saying â€Å"That’s for you Royal! Andy had always been proud to be a Royal because the Royals and the guardians were two of the biggest and he was a Royal. Now as he lay dying on the sidewalk with the rain surrounding him, he thought of being a Royal but now all he wanted to be was Andy. It is evident that Andy had felt very proud to be a member of the Royals: â€Å"The Royals and the Guardians, two of the biggest. He was a Royal there had been meaning to the title†. I think Andy was too involved in the Royals to understand that it was only a gang name and his life was ending at sixteen because of it. Andy decided to join the gang in the first place because it made him powerful, it made him feel like he was somebody. The extent of his pride was shown when it said: â€Å"Even in his pain, there had been some sort of pride in knowing he was a Royal! † This tells the reader that he didn’t regret ever becoming a Royal. A young person like Andy would join a gang so that they would feel safe from other gangs. Additionally, if they were in a gang they would feel important to be a member of that gang as it would give them a sense of belonging. After Andy was stabbed and he realized that he was going to die, he began to resent his identity as a Royal and just wanted to be known as Andy. â€Å"I’m Andy; he screamed wordlessly, I’m Andy†. As Andy lay there dying, alone in the dark he wanted to shout out â€Å"Hey, I’m alive! Hey look at me! I’m alive! Don’t you know I’m alive? Don’t you know I exist? † Andy was so frustrated and confused. â€Å"He felt very weak and tired†. As every second went by, Andy got increasingly weaker. Andy’s identity as a Royal not only got him stabbed it also prevented people from helping him as they walked past. An example of this was when Angela and Freddie came along and they saw him on the pavement hurt. They were going to hep him but as soon as they realised that he was a Royal, they quickly changed their minds. They said â€Å"if we get a cop, the Guardians will find out who. † I thought this was very cowardly and selfish of them to leave him there, dying just because they were scared. Andy knew he was at deaths door but he didn’t want them to find him and say â€Å"oh he’s a Royal! † So with great difficulty and determination, he rolled over onto his back. He felt the pain tearing at his stomach when he moved. He lay struggling with the shiny, wet jacket. Pain ripped fire across his body whenever he moved. He squirmed and fought and twisted until one arm was free and then the other. Taking this purple jacket off with the lettering on the back that read â€Å"THE ROYALS† was very important to Andy because this jacket had ended his life at only sixteen years old. The final part of this story was very sad because Andy died. Andy’s girlfriend found him first, but when he did not answer her, she ran until she found a cop. The first thing the cop said when he looked at Andy’s dead body was, â€Å"A Royal, huh? † So Andy didn’t even get his final wish, which was to be remembered as just Andy. By reading this story it has made me think about my own identity and I have realized how important it is to keep out of trouble. As I most definitely do not want to be in the same situation as Andy was. How to cite On the Sidewalk Bleeding by Evan Hunter, Papers

Unique Characteristics of Hotel Services -Free-Samples for Students

Question: Write an essay about the unique characteristics of hotel services marketing and discuss how a hotel manager can differentiate his/her hotel from competitors's by addressing the challenges presented to hotel customers by the inherent and unique characteristics of services. Answer: The essay discusses the five inherent and unique characteristics of services, taking into account the sales and marketing in the hospitality sector, specifically focusing on hotels. The five inherent characteristics of services are namely intangibility, perish ability, variability or heterogeneity, inseparability and benefits without ownership. For studying the implications of these characteristics, the essay takes Novotel Rotorua Lakeside as the study enterprise. Located in Tutanekai Street, Rotorua 3010, New Zealand, this hotel is a renowned one in the Novotel Group of Hotel, a global hospitality chain providing luxury, comfort and convenience to their clients all over the world. The hotel is a 4.5 star mid-scale one, with an average rating of 4.1 stars (Compared among several rating sites). Known for its indoor pools, lakeside view, complimentary access to geothermal pools, scrumptious breakfast buffet and lake-view terrace bar, the hotel garners considerable attentions from comfo rt seeking travellers. Tourists and businesspersons avail their services from all over the world for family vacations as well as corporate visits. However, Rotorua being a tourist attraction, Novotel faces stiff competitions from Hotel Sudima, Hotel Millennium, Hotel Holiday inn, Hotel Rydges, Hotel Copthorone, which are situated, closed to one another (Rotoruanz.com, 2017). The essay tries to show how the manager of Novotel can judiciously use these characteristics of services to take his hotel way ahead of its competitors. The discussion analyse the unique characteristic of services, followed by three ways in which each of these characteristics affect the consumers and the corresponding strategies taken by the management to rule out the challenges in order to gain an edge over its immediate competitors. Service sector, by its inherent nature, is strikingly different from commodity sector, due to the presence of several unique characteristics of services, like intangibility, heterogeneity; perish ability, inseparability and non-ownership. The essay discusses the unique characteristics of the service marketing in the hospitality sector and the profitable service marketing strategies that can be taken in this sector, keeping in mind the problems faced by the customers availing these services due to these features. The essay focuses on Novotel Rotorua Lakeside, New Zealand, a luxury hotel of the global hospitality chain, Novotel, situated in Rotorua, one of the renowned tourist attractions of New Zealand. It tries to analyse the challenges by the problems faced by the customers like confusion about quality of services, different prices at different periods and varying quality of staffs. It also tries to recommend strategies like proper promotional activities, introduction of lucrative p ackages and training and grooming of hotel staffs, respectively that can be taken by the management of the hotel to stay ahead of its competitors. Many scholars have defined the term service differently over time. According to Palmer, service can be essentially the production of an intangible substance or an intangible element of a tangible commodity, which satisfies the customers after being exchanged in lieu of producers with some forms of compensation. Shostack, however, argues about the presence of pure goods and services. According to him, pure goods and pure services form two extreme sides of a spectrum, the entities in between the spectrum, varies with respect to intangibility (Chang Polonsky, 2012, pp. 107-118). Berry, sheds light on the term of service quality, defining quality of service as providing it correctly in the very first chance, with zero defects such that it exceeds the expectations of the customers. Cumulatively, service can be defined as the provision of some intangible benefits to the ones in need of it. Service, by nature has some unique characteristics (Wirtz, 2012). Kotler argues that services are intangible in nature, as they have no tangible substance in them, which implies services bought cannot be seen, tasted or felt. According to him, services are also inseparable and heterogeneous, as they are impossible to be detached from the provider and vary in quality with the providers (Kotler, 2012). By inseparability, it is meant that they cannot be separated physically from the provider of service, throughout the period of availing the service (Lovelock, 2015). The quality of services does not remain the same and varies according to the nature of that particular service provider who is providing the service at that period. Therefore, the quality of services are hugely circumstantial and not homogenous (Bowie, 2016). Kotler defines services to be perishable, which means services, unlike products, cannot be stored or kept in inventory for future use. It has to be availed at the point of time it is scheduled to be provided (Kotler, 2012). Raymond states that the fifth characteristic of services is benefit without ownership, which implies unlike goods, customers cannot own any service, they can only avail or access the use of the service for the time being (Prudhomme Raymond, 2013, pp. 116-126) These inherent features characterize the hospitality sector (hotels, in this case). Hospitality as a service is intangible, in the sense that before staying in a hotel, an individual cannot know about the quality of services that hotel will provide and the level of overall satisfaction he or she will have while staying. In the current digitized markets, with a number of hotel reviewing sites available, a person may get some idea of the services provided by a specific hotel from overall customer reviews (Bowie, 2016). However, reviews being highly individual specific, cannot give a strong idea about the hotel. Hotel services are also inseparable, as both the parties are present during the entire time span in which the service is being availed. The customers availing hotel services cannot separate the services from the service providers (Horner Swarbrooke, 2016). When an individual avail services of a hotel, he grades the services received largely in terms of the grooming, behaviour, warmth and availability of the hotel staffs. As a result, the overall customer satisfaction from the service is hugely judged not only based on the service itself but also of the nature of the service provider (Prudhomme Raymond, 2013, pp. 116-126). The quality of service highly depends on the person who is providing it at that point of time and varies, as a result, depending on the nature of the provider. A receptionist of a hotel may be more cordial to the customers. Hotel services are therefore heterogeneous. Hospitality services are obviously perishable (Lovelock, 2015). An individual, booking a hotel room for a particular duration, has to avail the service of that hotel within that duration specifically. Unlike material buys, he cannot keep the services in store for future use. Hotel services cannot be stored in inventory like most other services. One cannot own the services of a hotel, as he can own the products he buys from market (Line Runyan, 2012, pp. 477-488). If a pers on books a hotel room for a particular duration, he or she can only access or use the room for that period; the individual loses access to that room as soon as the service period ends. Therefore, like the above four characteristics, non-ownership is also another attribute of the hospitality services (Wirtz, 2012). The chosen enterprise, Novotel Rotorua Lakeside, as a part of the hospitality industry, is no exception to the above service characteristics. The clients of this hotel also face challenges attributed to these characteristics, few significant of which are discussed below with the possible counter-strategies, which the manager of the hotel can take, in order to stay ahead of its competitors and earn greater revenue (Novotel.com., 2017). Intangibility in services can affect customers in several ways: The potential customers cannot get a clear concept about how good the services of the hotel will actually be (Mok, 2013). A variety of rooms and room types being available, the customer often gets confused regarding what type of room he or she should avail to maximize personal satisfaction, as choices vary from person to person according to personal needs (Prudhomme Raymond, 2013, pp. 116-126). In presence of stiff competition, customers may often fall in trap of paid reviews of its competitors, highlighting their own services and thereby shadowing Novotel. A few strategies can be undertaken by the Manager of Novotel in order to counter the problems faced by the clients of this hotel, thereby giving the hotel an edge over its competitors: To give the potential clients, an idea about the properties of services offered by them, the manager can implement usages of tangible cues; the lobby ambience and well-groomed and well-dressed employees (N. Torres Kline, 2013, pp. 642-659) can impress clients visiting the hotel for the first time. Stationeries (Pen and writing pads) with the name of the hotel embossed on them can also be kept for the clients to use. To clear the confusion of the customers, regarding what type of room should be availed by them, the manager can form a customer helpdesk with enquiry staffs specially trained to provide customized service to individual clients in finding them the most appropriate set of services according to their needs. The hotel can also launch a telephonic customer-care service cell to attend to the queries of the potential clients (Martnez-Ros Orfila-Sintes, 2012, pp. 686-694). To counter the third problem of image building, the manager can take promotional strategies like distribution of attractive promotional brochures, with service package details lucratively displayed, hoardings and advertisements. A dedicated hotel website can also be developed for promoting the hotel and displaying the arenas in which the hotel enjoys superiority over its competitors(Li, Ye, Law, 2013, pp. 784-802). Inseparability in services can also cause several challenges for the customers: Non-polite behaviour of one particular hotel staff at a point of time, which may influence the customer to make an overall negative opinion about the hotel, may dissatisfy a customer(Lu, Ye, Law, 2014, p. 15(1).1). The services provided by the hotel, being highly customer, location and time specific, centralized and mass production is a difficult task. Potential customers may be influenced by other customers who have already availed their services, which may have both positive and negative effects on the potential customers and on the reputation and business of the hotel as a whole(Li, Ye, Law, 2013, pp. 784-802). Management of the hotel can take several steps to counter these challenges: The issue of employee behaviour with the customers can be controlled and turned in favour of the hotel, by proper training of the hotel staffs and grooming them to maintain a professional and warm attitude towards their clients(Gummesson Grnroos, 2012, pp. 479-497). A supervision committee and a complain cell can also be maintained where customers can easily approach in case of any unfavourable incidents and which can ensure abrupt and strict actions in case of such incidents, thereby building a good impression of the organization in the market (Lub, 2012, pp. 553-573) Centralized mass production, in this sector can be difficult, but the Manager can try to implement this as far as possible. Maintaining uniformity in its services can be a challenge, but properly trained, diligent and dedicated to serve employees can help in achieving the target maintaining parity. Centralized mass production of the possible services can be done by using multi-site locations, which can help in increasing the competence of the hotel (Zhang Mao, 2012). To reduce the risk of negative influence of unsatisfied customers on the potential ones, public contact personnel should be hired and should be proactive in creating new client relationships and maintain the old ones(N. Torres Kline, 2013). A bad review from one customer can hamper the company reputation as well as future business prospects substantially and therefore, keeping a dynamic customer review portal, regular and efficient monitoring of the portal and addressing any negative customer feedback with swift and dedication can portray a positive image of the hotel in front of its clients. A happy and loyal client base in its turn can create more business possibilities for the hotel in future, thereby increasing its future revenue(Martnez-Ros Orfila-Sintes, 2012, pp. 686-694). The services provided by the hotel are highly variable in nature, with variations coming based on seasons, locations, customers, demographics and in general demand structure of the place where it is located. This heterogeneous feature of hospitality services provided by the Novotel, may lead to some challenging situations to be faced by the customers (Horner Swarbrooke, 2016): The price levels of their services and their availability may vary hugely from peak seasons to lean seasons due to a high demand for their services in the peak seasons (mostly holidays and vacation seasons) and low demand in the lean ones. Customer preferences, in hospitality sector, are also varied and very much individual specific. Therefore, a service, which can be welcoming for one customer, can be not so favoured or liked by other customers (Lub, 2012, pp. 553-573). The services provided by the hotel may also vary depending upon seasons or employees currently present. For example, a customer may not find food of his preferred cuisine due to unavailability of chef trained to produce that particular cuisine, causing disappointment for the customer. In addition, the quality of food served may vary from time to time, as these services are heterogeneous(Zhang Mao, 2012, pp. 113-131) To maintain a smooth, rising revenue all throughout the year, the manager needs to take strategies such that the hotel remains in demand all throughout the year and not only in peak seasons(Ariffin Maghzi, 2012, pp. 191-198). He may introduce new season specific services, which can only be available in Novotel, thereby creating demands in off seasons. In lean seasons, he can design special packages with attractive discounts and other benefits, which may attract a large clientele(Yoo Bai, 2013, pp. 166-177). The second problem of individualistic customer preferences can be tackled by offering customized services, giving customers liberty to choose from a number of options. The manager can assign an employee specific to a customer (especially high profile ones) who will look after the comfort and preferences of that client, thereby creating a positive impression (Lub, 2012, pp. 553-573). To rule out the possibility of unavailability of services, a thorough market research can be conducted to get a view of what different clients usually seek in a good hotel and then designing their services based on the finding. In case of demand of a service, which is temporarily unavailable, finding out easy and feasible alternatives by the hotel authorities can impress the customer and contribute to the good will of the hotel(Zhou, Ye, Pearce, Wu, 2014, pp. 1-10). The above discussion shows the possible challenges that a customer can face while availing the services of a hotel, which in the long run can create negative impressions of the hotel, thereby hampering its reputation and lowering its revenue. Keeping these challenges in mind, several strategies are also developed and discussed in the essay. The manager of Novotel Rotorua Lakeside (the study enterprise for this assignment) can implement these strategies to tackle the challenges faced by the customers, thereby creating a positive impression for his hotel, which may help Novotel to stay ahead of its competitors and earn a bigger clientele and greater revenues in future. References Ariffin, A., Maghzi, A. (2012). A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors. International Journal of Hospitality Management , 31(1), 191-198. Bowie, D. B. (2016). Hospitality marketing. Taylor Francis. Chang, Y., Polonsky, M. (2012). The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting. International journal of hospitality management , 31(1), 107-118. Gummesson, E., Grnroos, C. (2012). The emergence of the new service marketing: Nordic School perspectives. Journal of Service Management , 23(4), 479-497. Horner, S., Swarbrooke, J. (2016). Consumer behaviour in tourism. Routledge. Kotler, P. (2012). Kotler on marketing. Simon and Schuster. Li, H., Ye, Q., Law, R. (2013). Determinants of customer satisfaction in the hotel industry: an application of online review analysis. Asia Pacific Journal of Tourism Research , 18(7), 784-802. Line, N., Runyan, R. C. (2012). Hospitality marketing research: Recent trends and future directions. International Journal of Hospitality Management , 31(2), 477-488. Lovelock, C. . (2015). Services marketing. Pearson Australia. Lu, Q., Ye, Q., Law, R. (2014). Moderating effects of product heterogeneity between online word-of-mouth and hotel sales. Journal of Electronic Commerce Research , 15(1), 1. Lub, X. N. (2012). Different or alike?Exploring the psychological contract and commitment of different generations of hospitality workers. International Journal of Contemporary Hospitality Management , 24(4), 553-573. Martnez-Ros, E., Orfila-Sintes, F. (2012). Training plans, manager's characteristics and innovation in the accommodation industry. International Journal of Hospitality Management , 31(3), 686-694. Mok, C. S. (2013). Service quality management in hospitality, tourism, and leisure. Routledge. Torres, E., Kline, S. (2013). Customer satisfaction to customer delight: Creating a new standard of service for the hotel industry. International Journal of Contemporary Hospitality Management , 25(5), 642-659. Novotel.com. (2017). Novotel.com. Retrieved Aug 13, 2017, from NovotelRotorua Lakeside.: https://www.novotel.com/gb/hotel-1874-novotel-rotorua-lakeside/index.shtml Prudhomme, Raymond, L. (2013). Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions. International Journal of Hospitality Management, (34), 116-126. Prudhomme, B. ., Raymond, L. (2013). Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions. International Journal of Hospitality Management , 34, 116-126. Rotoruanz.com. (2017). Rotorua NZ | Visit Rotorua New Zealand. Retrieved Aug 13, 2017, from Rotoruanz.com: https://www.rotoruanz.com/ Wirtz, J. (2012). Essentials of services marketing. FT Press. Yoo, M., Bai, B. (2013). Customer loyalty marketing research: A comparative approach between hospitality and business journals. International Journal of Hospitality Management (33), 166-177. Zhang, J., Mao, Z. (2012). Image of all hotel scales on travel blogs: Its impact on customer loyalty. Journal of Hospitality Marketing Management , 21(2), 113-131. Zhou, L., Ye, S., Pearce, P. L., Wu, M. Y. (2014). Refreshing hotel satisfaction studies by reconfiguring customer review data. International Journal of Hospitality Management (38), 1-10 Ariffin, A. A. M., Maghzi, A. (2012). A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors.International Journal of Hospitality Management,31(1), 191-198. Bowie, D., Buttle, F., Brookes, M., Mariussen, A. (2016).Hospitality marketing.Taylor Francis. Chang, Y. W., Polonsky, M. J. (2012). The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting.International journal of hospitality management,31(1), 107-118. Gummesson, E., Grnroos, C. (2012). The emergence of the new service marketing: Nordic School perspectives.Journal of Service Management,23(4), 479-497. Horner, S., Swarbrooke, J. (2016).Consumer behaviour in tourism.Routledge. Kotler, P. (2012).Kotler on marketing. Simon and Schuster. Li, H., Ye, Q., Law, R. (2013). Determinants of customer satisfaction in the hotel industry: an application of online review analysis.Asia Pacific Journal of Tourism Research,18(7), 784-802. Line, N. D., Runyan, R. C. (2012). Hospitality marketing research: Recent trends and future directions.International Journal of Hospitality Management,31(2), 477-488. Lovelock, C., Patterson, P. (2015).Services marketing.Pearson Australia. Lu, Q., Ye, Q., Law, R. (2014).Moderating effects of product heterogeneity between online word-of-mouth and hotel sales.Journal of Electronic Commerce Research,15(1), 1. Lub, X., NijeBijvank, M., MatthijsBal, P., Blomme, R., Schalk, R. (2012). Different or alike?Exploring the psychological contract and commitment of different generations of hospitality workers.International Journal of Contemporary Hospitality Management,24(4), 553-573. Martnez-Ros, E., Orfila-Sintes, F. (2012). Training plans, manager's characteristics and innovation in the accommodation industry.International Journal of Hospitality Management,31(3), 686-694. Mok, C., Sparks, B., Kadampully, J. (2013).Service quality management in hospitality, tourism, and leisure.Routledge. Novotel.com. (2017).NovotelRotorua Lakeside. [online] Available at: https://www.novotel.com/gb/hotel-1874-novotel-rotorua-lakeside/index.shtml [Accessed 13 Aug. 2017]. Prudhomme, B., Raymond, L. (2013). Sustainable development practices in the hospitality industry: An empirical study of their impact on customer satisfaction and intentions.International Journal of Hospitality Management,34, 116-126. Rotoruanz.com (2017).Rotorua NZ | Visit Rotorua New Zealand. [online] Rotoruanz.com. Available at: https://www.rotoruanz.com/ [Accessed 13 Aug. 2017]. Wirtz, J. (2012).Essentials of services marketing. FT Press. Yoo, M., Bai, B. (2013). Customer loyalty marketing research: A comparative approach between hospitality and business journals.International Journal of Hospitality Management,33, 166-177. Zhang, J. J., Mao, Z. (2012). Image of all hotel scales on travel blogs: Its impact on customer loyalty.Journal of Hospitality Marketing Management,21(2), 113-131. Zhou, L., Ye, S., Pearce, P. L., Wu, M. Y. (2014). Refreshing hotel satisfaction studies by reconfiguring customer review data.International Journal of Hospitality Management,38, 1-10.

Themes Of The Glass Menagerie Essays - English-language Films, Films

Themes Of The Glass Menagerie ?The Glass Menagerie? is a play that contains intense human feelings; frustration, shyness, regretfulness, anger, and sadness. The play is set in the apartment of the Wingfield family. In this cramped, dinghy place lives three characters; Amanda, Laura, and Tom, who are desperate to make their dream come true. Amanda is a shrew, she wants to live through her daughter, Laura. Her dream is for her daughter to marry to a well-educated man and support her throughout the rest of her life. Amanda always make complaining remarks about her husband who had left her with Tom and Laura. Amanda nags Tom for spending too much time watching movies instead of working and finding a suitable for Laura. She likes to brag about how many Gentleman callers came to her house to pursue her. Tom is the narrator of the play. His dream is to be a poet and have no responsibilities to his family. He works at a warehouse, which he doesn't appreciate because it avoids him to complete his dream. He detests when his mother tell him what to do and how to do it, sometimes he has to act without pity. Laura is shy and has a low self-esteem. She is compared to her glass collection, fragile in every sense. As an effect of a childhood illness, she was left crippled, which made her think that she was less than everybody else. She avoids socializing because she is afraid of breaking up, however this changes when she sees her old crush, Jim O'cconor. Her dream is to feel good about herself and to get out of her depression. Each character desires to escape from this lifestyle, poverty is what has them trap. The fire escape provides a different purpose for each of the characters. From the opening of the play, Tom's addresses the audience from the fire escape. The fire escape allows Tom to get out of the apartment and away from his nagging mother. Amanda sees it as an entrance for the Gentleman callers to enter their lives. Laura hides inside the apartment not in the fire escape. The fire escape separates authenticity from the undiscovered. Tom escapes in more than one way, first is the fire escape which leads him away from his home, then the movies. The movies temporarily takes him to another world, where mothers and runaways fathers doesn't exist. He also gets away by drinking. He wants to escape his responsibilities of taking care of his mother and sister. He wishes to have a life of his own. Laura finds an escape through her glass collection. She also finds relieves in playing the same old record day after day. Across their apartment is the Paradise Dance Hall. Perhaps the music floating up to the apartment from the dance hall is supposed to be her escape which she just can't take. As time goes it's getting harder and harder for Tom to avoid the real world, and the time for him to leave comes. When he leaves , he feels guilty for abandoning Laura . However, he discovers that he hasn't escaped, but led himself onto a path of even more powerful desperation. The theme escape is used throughout the play to demonstrate the hopelessness of each character's dreams. For the characters, an escape is possible, however, in the end no one finds a clear break. Bibliography Williams, Tennesse. The Glass Menagerie.

Soviets Change the Calendar

Soviets Change the Calendar When the Soviets took over Russia during the October Revolution of 1917, their goal was to drastically change society. One way they attempted to do this was by changing the calendar. In 1929, they created the Soviet Eternal Calendar, which changed the structure of the week, month, and the year. Learn more about the history of the calendar and how the Soviets changed it. History of the Calendar For thousands of years, people have been working to create an accurate calendar. One of the first types of calendars was based on lunar months. However, while lunar months were easy to calculate because the moons phases were clearly visible to all, they have no correlation with the solar year. This posed a problem for both hunters and gatherers - and even more so for farmers - who needed an accurate way to predict seasons. Ancient Egyptians, although not necessarily known for their skills in mathematics, were the first to calculate a solar year. Perhaps they were the first because of their dependence on the natural rhythm of the Nile, whose rising and flooding was closely tied to seasons. As early as 4241 BCE, the Egyptians had created a calendar made up of 12 months of 30 days, plus five extra days at the end of the year. This 365-day calendar was amazingly accurate for a people who still did not know the Earth revolved around the sun. Of course, since the actual solar year is 365.2424 days long, this ancient Egyptian calendar was not perfect. Over time, seasons would gradually shift through all twelve months, making it through the entire year in 1,460 years. Caesar Makes Reforms In 46 BCE, Julius Caesar, aided by Alexandrian astronomer Sosigenes, revamped the calendar. In what is now known as the Julian calendar, Caesar created a yearly calendar of 365 days, divided into 12 months. Realizing that a solar year was closer to 365 1/4 days rather than just 365, Caesar added one extra day to the calendar every four years. Although the Julian calendar was much more accurate than the Egyptian calendar, it was longer than the actual solar year by 11 minutes and 14 seconds. That may not seem like much, but over several centuries, the miscalculation became noticeable. Catholic Change to the Calendar In 1582 CE, Pope Gregory XIII ordered a small reform to the Julian calendar. He established that every centennial year (such as 1800, 1900, etc.) would not be a leap year (like it otherwise would have been in the Julian calendar), except if the centennial year could be divided by 400. (This is why the year 2000 was a leap year.) Included in the new calendar was a one-time readjustment of the date. Pope Gregory XIII ordered that in 1582, October 4 would be followed by October 15 to fix the missing time created by the Julian calendar. However, since this new calendar reform was created by a Catholic pope, not every country jumped to make the change. While England and the American colonies finally switched over to what became known as the Gregorian calendar in 1752, Japan didnt accept it until 1873, Egypt until 1875, and China in 1912. Lenins Changes Although there had been discussion and petitions in Russia to switch to the new calendar, the tsar never approved its adoption.  After the Soviets successfully took over Russia in 1917, V.I. Lenin agreed that the Soviet Union should join the rest of the world in using the Gregorian calendar. In addition, to fix the date, the Soviets ordered that February 1, 1918 would actually become February 14, 1918. (This change of date still causes some confusion; for example, the Soviet takeover of Russia, known as the October Revolution, took place in November in the new calendar.) The Soviet Eternal Calendar This was not the last time the Soviets were to change their calendar. Analyzing every aspect of society, the Soviets looked closely at the calendar. Although each day is based on daylight and nighttime, each month could be correlated to the lunar cycle, and each year is based on the time the Earth takes to circumnavigate the sun, the idea of a week was a purely arbitrary amount of time. The seven-day week has a long history, which the Soviets identified with religion since the Bible states that God worked for six days and then took the seventh day to rest. In 1929, the Soviets created a new calendar, known as the Soviet Eternal Calendar. Although keeping the 365-day year, the Soviets created a five-day week, with every six weeks equaling a month. To account for the missing five days (or six in a leap year), there were five (or six) holidays placed throughout the year.   A Five-Day Week The five-day week consisted of four days of work and one day off. However, the day off was not the same for everyone. Intending to keep factories running continuously, workers would take staggered days off. Each individual was assigned a color (yellow, pink, red, purple, or green), which corresponded with which of the five days of the week they would take off. Unfortunately, this did not increase productivity. In part because it ruined family life since many family members would have different days off from work. Also, the machines could not handle constant use and would often break down. It Didnt Work In December 1931, the Soviets switched to a six-day week in which everyone received the same day off. Although this helped rid the country of the religious Sunday concept and allowed families to spend time together on their day off, it did not increase efficiency. In 1940, the Soviets restored the seven-day week.

Faisal Mosque in Pakistan Research Paper Example | Topics and Well Written Essays - 2000 words

Faisal Mosque in Pakistan - Research Paper Example The mosque was built as an attribution to the late King Faisal of Saudi Arabia. Its symbolism was based on the fact that it was to portray the hopes and aspiration of Pakistani people (Archnet Digital Library, â€Å"Faisal Mosque†). According to Serageldin, the Muslim culture values the symbolic portray of the architectural building. Some of the most important symbolic structures in Muslim architecture include the minaret, dome, gateway and mihrab. These parts communicate a message to everybody, Muslims or non-Muslims. Vedat Dalokay implemented this symbolic meaning into the Faisal Mosque and, that is why it has become a landmark. According to Mandour, Islamic culture includes art, design, education, science, religion and sport, which has a specific meaning. The design architecture by Vedat Dalokay symbolized and implemented art, beliefs, values and customs in the Pakistani people. The architecture of the mosque was based on a new design that was not related to the usual and t raditional mosques that had been previously built. As a tribute to King Faisal, it was to have a unique architecture and that was why Vedat Dalokay was chosen to make it a state of the art construction. Some of its characteristics were that it was looking like a desert tent where its height was approximately 40 m, and it had girders that supported its concrete walls. The surface was pure white, and its interior design was decorated with mosaic designs and a Turkish chandelier that was strategically placed by its architect, Vedat Dalokay. Its space was big to accommodate a total of 10,000 worshippers in the main prayer hall, and it had four minarets, each measuring approximately 90 m, and they were slender and sharply pointed. Lastly, it was a people’s mosque, meaning it was a contribution to the people of Pakistan by King Faisal, and thus it also accommodated the mausoleum of General Zia-ul-Haq, who was the President of Pakistan from 1978 to 1988 (Archnet Digital Library, â⠂¬Å"Faisal Mosque†). Thesis Architecture is one of the most prestigious arts that can be portrayed in form of a structure. The King Faisal Mosque is one of the best-designed mosques in Pakistan and in the world. This research paper will seek to analyze the architecture of the Faisal Mosque, its symbolism, the color of the mosque and its design and some of the quotes from the founding architect Vedat Dalokay. The paper will also seek to discuss the possible symbolism of the mosque and its historical and cultural concept. Analysis of the design Dalokay was a great architect whose designs were based on the 20th century designs. The mosque's architecture is modern and unique. The mosque was also constructed with the twist of Turkish design as well as Islamic designs. The modern mosque lacked the traditional dome shapes design, as compared to other mosques that are located in the world. The traditional shapes for the olden mosques were related to the historical religious designs th at were dated back then to the olden days of the Islamic culture. The mosque’s design also includes a triangular prayer hall that can hold up to 10,000 people, and in addition to that, it has four minarets that depict the classical shapes of modern architecture. The minarets are also said to have been designed with regard to the Turkish tradition because they are sharp-pointed. It has an eight-sided shape, which was inspired by the famous desert Beduoin's tent and the cubic Kaaba in Mecca and whose architect was Vedat Dalokay, according to Rengel. Speaking to students, the architect, Vedat Dalokay later explained his acute and unique architectural design to design school students commenting that: I tried to capture the spirit, proportion and geometry of Ka'aba in a purely abstract manner. Imagine